KCMN Quality Panel – Making Quality Programs Work for You

KCMN’s June meeting featured 3 manufacturing company leaders who shared the results of their quality program implementation. Curtis Lopez, of Missouri Enterprise, who has more than 20 years’ experience in quality management and systems led the discussion. Steve Shockey, President/Owner, Evans/EVCO is certified with the ISO 9001:2008/AS9100 quality management system requirements. Mike Miller, Certified Manufacturing Engineer (CMfgE), Plant Manager, said that Webco Manufacturing, Inc. had held the ISO 9001:2000 registration since 2005. Dave Thornsberry , Quality Manager/QMS-ISO 9001, led Computech Manufacturing’s successful registration for ISO 9001:2008 without exclusions including several successful follow-up surveillance audits.  While all 3 company representatives spoke of the value of their quality registrations, they also noted that a specific return on investment calculation was nearly impossible to make.

The value of implementing a QMS system is that it does provide a framework from which to address quality issues, or non-conformance within the plant. The system also provides management with more information when internal audits bring non-conformance to light.  In addition, some companies can see boosts in sales, as some customers and potential customers see QMS certification as an indication that companies have high quality standards and so have systems in place to assure those standards are met. However, certification is not a guarantee of new business, and some companies may initially lean towards a particular standard for suppliers, and then back away from it.

Some best practices shared by the panelists:

  1. Quality systems must be internalized by all employees, from top management to floor personnel.  No system works unless top management is committed to making changes and sustaining the system.  All 3 companies noted that this did have to involve making some personnel changes due to some employees being unwilling to change the way they do things or by not following the processes.  Computech noted that trying to conform without taking the next step to registration would not work, the organization must be all in for an effort to be successful.
  2. Don’t wait until the last minute.  Webco does internal audits monthly, and recommends that internal audits be performed no less than quarterly.  Steve noted that if you wait until right before an annual audit to review your processes, it will be too late to correct issues.  Internal nonconformance can be a good thing – it gives you the opportunity to understand where the problems are and work towards a solution.
  3. Look at your internal processes first, rather than try to re-write all of your processes around the standard.  Evans/Evco’s first attempt at a QMS certification was hamstrung due to too much reliance on trying to interpret the standard rather than trying to fit existing processes to the standard.
  4. Utilize your QMS system in employee development.  Utilizing information from internal audits can reveal opportunities to provide additional training and development for employees. In doing a root cause analysis, you can bring in employees to help develop solutions.

Finally, the cost of implementing and maintaining a quality system is not just a dollars and cents calculation.  There is an opportunity cost to tying up employee’s time with issues that are caused by a lack of good quality system.  There is a cost to business that is not awarded or lost due to the lack of a quality system.  Just as not all of the benefits can be qualified to the penny, the costs are not always easily measured, but the speakers agreed that the long term benefits are a more efficiently and effectively run operation.

Quality Programs – Which one? How? Why?

Choosing a quality program path can be a road with many forks.  Customers in one industry ask for one standard, while other industries look for another.  And even if you achieve a quality certification, that does not guarantee you won’t have quality problems.  Then there’s the call to make a business case for pursuing a new designation.

Join us for our June meeting, where our experienced panel will share their experiences with choosing, implementing, and maintaining quality in their manufacturing operations.

Curt Lopez, Missouri Enterprise, panel moderator

Mike Miller, Webco Manufacturing

Steve Shockey, Evans Evco

Dave Thornsberry, Computech Manufacturing

Tuesday, June 12, 2012
7:30-9:00 AM 

Hilton Garden Inn, 520 Minnesota Avenue, Kansas City, Kansas


Cost is $15 for members and $25 for guests. Guests may attend 2 meetings before having to join as a member.  Sign up by June 8 by clicking here  or contact Donna Gordon at 816-304-7958, or donna@kcmn.org

Our 3 panelists who will share their experience and will discuss:

•          What quality certifications have value for my business? –

•          How do you ensure that quality programs attain what they are supposed to?

•          Best practices in the implementation and maintenance of quality programs.

About our panelists:

Curtis Lopez, Project Manager, Missouri Enterprise

Curtis has more than 20 years industry experience as an organizational development and management consultant in the areas of quality management, strategic planning, and quality systems auditing as well as quality systems training and development.  Curt provides quality management consulting, training and services for manufacturing and service organizations spanning a variety of industries. He has a Bachelor of Science degree in Total Quality Management, with an emphasis in Manufacturing Management, cum laude, from Newman University in Wichita, KS.  He is senior member of the American Society for Quality (ASQ), a certified Zenger Miller instructor, a RABQSA certified Quality System Lead Auditor (Q06923) and has successfully completed the ISO 9000 Assessor/Lead Assessor examination.

Mike Miller, Certified Manufacturing Engineer (CMfgE), Plant Manager, Webco Manufacturing, Inc.

Webco Manufacturing Inc., an Employee Owned Company, is a proven supplier with outstanding quality and delivery performance for OEM’s in the custom, production, and industrial fabrication industry, including aviation ground support, construction equipment, custom air handling and cooling equipment, mining, structural products, trucking, and waste water treatment  Equipment and processes to meet customer requirements includes state of the art lasers, CNC brakes, rolling, sawing, welding, robot welding, CNC machining centers, and APQP and PPAP documentation. Qualified processes are in place for mild steel, stainless steel, aluminum and Domex.  Striving for unsurpassed customer service and satisfaction, Webco Manufacturing Inc. has achieved some of the highest accreditation in the industry including ISO 9001:2000 registration since 2005.

Steve Shockey, President/Owner, Evans/EVCO

Evans/EVCO began in 1930 as an industrial paper, office supply and packaging material company, and is now a leader in pressure-sensitive materials (tape) and adhesives as well as packaging converting.  The company offers die cutting, slitting, printing, laminating and foam converting to meet the most demanding of tape and packaging applications.  Evans/EVCO is a preferred vendor to companies in the aerospace, automotive and transportation, printing, food and drug, and general manufacturing and distribution industries throughout North America. The company is committed to conformity with the ISO 9001:2008/AS9100 quality management system requirements. Steve has been active in the business for 34 years, and holds a B.S. BA degree from the University of Missouri – Columbia, and an MBA from the University of Missouri – Kansas City.

Dave Thornsberry, Quality Manager/QMS-ISO 9001, Computech Manufacturing

Computech Manufacturing provides custom manufacturing services, including engineering services, automation equipment design and build, custom machining, CNC Milling & Turning and complete CAD/CAM Capabilities.  Products include ergonomic tooling and equipment for the automotive sector, thermoelectric microclimate systems, aircraft tubular products and specialty machines and processing equipment.  Computech’s microclimate system concepts were incorporated into the NASA’s liquid cooling system that astronauts use during takeoff and re-entry. Under Dave’s leadership, the company successfully achieved registration for ISO 9001:2008 without exclusions including several successful follow-up surveillance audits, and is fluent with FDA GMP Part 820 medical device Quality System Regulations as well as AS9100.

Mid-America Manufacturing Technology Center and Missouri Enterprise  are our Network sponsors. The event is open to area manufacturers and their suppliers. We invite you to join with us to make KCMN the premier resource for manufacturers.


Lean and Six Sigma? You Mean I Can Do Both?

KCMN April Meeting

In this era of I want it now, and it must be perfect, juggling priorities with limited time and dollars is a continual challenge.  Is it possible to combine the effectiveness measures of Six Sigma with the efficiency gains of Lean?  April’s KCMN meeting will feature two speakers who will introduce you to the possibilities, and discuss strategies for accomplishing the goals of both.

Understanding Lean Six Sigma – Scott Gardner, Master Black Belt, MAMTC   Scott has worked with numerous companies throughout Kansas to improve operations through integration of the principles of Lean and Six Sigma.  Scott will explain how both systems can complement each other, and discuss measures for improving both quality and cost.

How Garmin is integrating the principles of Lean and Six Sigma – Luke Goodrich, Product Quality, Garmin International, Inc.  Garmin, the global leader in satellite navigation, has been applying lean and six sigma principles to manufacturing and distribution center operations at its Olathe, Kansas headquarters and in its facilities around the world for years as part of its constant quest to create flawless products and services. Luke will explain how Garmin is identifying opportunities, overcoming challenges, and measuring progress in these efforts.

Tuesday, April 10, 2012
7:30-9:00 AM
Hilton Garden Inn, 520 Minnesota Avenue, Kansas City, Kansas

Cost is $15 for members and $25 for guests. Guests may attend 2 meetings before having to join as a member.  Sign up by April 7  By clicking HERE, or contact Donna Gordon at 816-304-7958, or donna@kcmn.org

About our speakers:

Scott Gardner has a wealth of experience as a Manager in manufacturing processes, material handling, production facilities, distribution centers and facility layouts. He has a very strong background in Lean Enterprise, Operation Process, Office Optimization, Manufacturing and Industrial Engineering. His history in Lean and Six Sigma boast projects that positively impacted the bottom line of the company by millions of dollars. He is educated and mentored to hold an executive position. He has worked closely with the FAA and Government over the past 7 years from a compliance, regulatory, and Safety Management System aspect.  Scott has experience in implementing cellular manufacturing, Kitting, Single Piece flow manufacturing using JIT, Kanban / KanWhip applications, continuous improvement, six sigma, safety, risk management, and team building. Scott designed his current home and his design of his church won a national competition with Morton Builders.

Luke Goodrich has a broad background in manufacturing and distribution center processes, global supply chain activities, industrial engineering, and sales & operations planning. He has extensive design, implementation, and management experience in raw material and finished goods handling, cell manufacturing, on-demand production, distribution center operations, reverse logistics, quality assurance, and root cause & corrective action processes. Garmin International, Inc. is the global leader in satellite navigation. Since 1989, Garmin has designed, manufactured, marketed and sold navigation, communication and information devices and applications – most of which are enabled by GPS technology. Garmin’s products serve automotive, mobile, wireless, outdoor recreation, fitness, marine, aviation, and OEM applications.

Mid-America Manufacturing Technology Center and Missouri Enterprise are our Network sponsors. The event is open to area manufacturers and their suppliers. We invite you to join with us to make KCMN the premier resource for manufacturers.

Due to our need to cover the event costs, no shows will be billed. Cancellations will be accepted no later than 3 business days prior to an event. Cancellations of reservations paid by credit card will be assessed a $10 processing fee by the registration service, or contact us for event credit for a future event. You may register as a guest for up to 2 events before membership is required. For questions or comments, please contact Donna Gordon at 816-304-7958