Principles of Lean: Beyond the Shop Floor

KCMN Events

KCMN May meeting

Manufacturers seeking to implement Lean often discuss Lean in terms of process improvement in the production process. While primary processes that directly create value for the customer, such as the product development process and the production process are critical, the business is really a sum of many processes.  The great majority of these are support processes that no external customer values, but are essential if the primary processes are going to create the value for the customer.  Examples include the hiring process, the billing process, the supplier selection process, and the sales process.  Join us on May 10 when our panelists will discuss:

–       Creating a problem solving culture to eliminate waste

–       Utilizing principles of Lean to improve support processes

–       Benefits and challenges of organizational change

–       Lessons learned on our panelists’ Lean journeys

Our panelists:

Panel Moderator: Joe Torrago, Director, Mid-America Manufacturing Technology Center
Talli Denney, Retail Technology Director, Hallmark Cards, Inc.
Thomas Dunbar, Mechanical Level Production Supervisor, SOR, Inc.
Sally Luck, Director of Corporate Services, Hallmark Cards, Inc.
Mark Pettit, Corporate Services Manager, Hallmark Cards, Inc.

Tuesday, May 10
7:30-9:00 AM

Hilton Garden Inn, 520 Minnesota Avenue, Kansas City, Kansas

Cost is $20 for KCMN and KCIC members, $25 for manufacturing company guests, and $50 for non-manufacturing company guests. Guests may attend 2 meetings before having to join as a member.  Sign up today at BY CLICKING HERE   or contact Donna Gordon at 816-304-7958, or

About our Panelists: Joe Torrago has helped Kansas-based organizations achieve their growth plans since coming on board with MAMTC in early 2015. He has received over 5 years of formal training in Lean from the Kaizen Institute of Technology, has achieved Lean Six Sigma Black Belt certification and has led Lean implementation in 3 companies and 2 countries. Our Hallmark panelists will discuss how the company’s problem solving culture drives out waste and adds value to the customer. Sally Luck and Mark Pettet created and sustain lean thinking within Hallmark’s HR Corporate Services organization. Talli Denney has helped to transition to a lean/problem solving culture in Hallmark’s Retail Technology group, which has led to the identification of the root cause of issues that pop up repeatedly. Thomas Dunbar has developed SOR’s KAIZEN, LEAN, and 5S processes and training program with Chief Operations Officer from the ground up, which has greatly increased communication throughout the company all the way from customer to employee.

Please observe our no solicitation policy. Due to our need to cover the cost, no shows or cancellations after Fri AM of a Tuesday meeting will be billed. Cancellations of reservations made by credit card are assessed a $10 fee by the 123 signup service, but we can apply your charge to another event should you have to cancel before the deadline, if you contact us directly,

Mid-America Manufacturing Technology Center and Missouri Enterprise are our NIST Network Affiliate Sponsors. We welcome all regional manufacturers to join us to make KCMN the central resource for manufacturing company managers and owners who are working to grow and improve their businesses across many functional areas.